Privacy Policy South Africa

Supplemental Statement

South African Privacy Policy

This privacy policy applies to all of our platforms, domains, application, software, offerings and portals ( “platforms” ) by continuing to use any of our platforms you agree to accept, without modification, limitation or qualification this privacy policy.
We reserve the right to update our privacy policy at any time without notice.
If you have any questions let us know: info@basecloudglobal.com
This is how we collect, may collect, protect, share, access, or delete your personal and non-personal data, in accordance with the requirements of the protection of personal information act (“popia”).
You can be a visitor (someone merely browsing) or a user (someone who is a registered user with us or someone buying and using our services and products).

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).
We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this privacy notice.

Generally, you control the amount and type of information that you provide to us when using our platform.

  • ‘Non-personal data’ we may collect information that is in no way personally identifiable.
  • ‘Personal data’ we may collect information relating to a person (‘data subject’); such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • ‘Usage Data’ we may also collect information on how our Platforms is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Platforms that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • ‘Tracking & Cookies Data’ we use cookies and similar tracking technologies to track the activity on our Platforms and hold certain information.

    Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a platform and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service to you.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platforms.

    Examples of Cookies we use:

     

    • Session Cookies. We use Session Cookies to operate our Service.
    • Analytics Cookies. We use Analytics Cookies to analyse visitor and user behaviour to improve our Service and for targeted advertising.
    • Security Cookies. We use Security Cookies for security purposes.
Why do we process personal data

Our legal basis for processing your personal data will depend on the personal data concerned and the specific context in which we collect it.

However, we will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to process personal data about you to protect your vital interests or those of another person.

If we collect and use your personal data in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicate with you as necessary to provide our products and services to you and for our legitimate commercial interest. These legitimate interests include, for example, responding to your queries, improving our platform, undertaking marketing, or detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us using the contact details provided above.

We automatically receive information from your web browser or mobile device. This information may include the name of the platform from which you entered our platform, if any, as well as the name of the platform you’ll visit when you leave our platform, your Internet service provider’s name, your web browser type, the type of mobile device, your computer operating system, and data about your browsing activity when using our platform . We use all this information to analyze trends.

When using our platforms

When you are registering for our platforms, during the purchasing process, or when using our platforms, we may collect some or all of the following information: your first and last name, email address, physical address, company name, credit card or other payment information, phone number, user name, password, and other information listed.

We may also use a technology such as ad tags, to collect general information about your use of our platforms which help us to understand the behaviour of our users, customers, members, and visitors and to collect statistics.

When you use a location-enabled device, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We also may use various locations to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.

How your information is used

We use your information for our legitimate interests including:

  • Provide our platforms that you have requested or purchased from us.
  • Respond to your questions and provide you support.
  • Personalize and customize our content.
  • Make improvements to our platforms.
  • Contact you with updates to our product.
  • Resolve problems and disputes.
  • Contact you with marketing and advertising that we believe may be of interest to you.
Communications and emails

From time to time we (and our partners, affiliates, and resellers) may email you electronic newsletters, announcements, surveys or other information. If you prefer not to receive any or all of these communications, you may opt out by following the unsubscribe directions provided within the electronic newsletters and announcements. While you may opt-out of receiving promotional emails from us, you may not opt out of receiving platform related transactional emails from us relating to your active account.

Sharing information with affiliates and other third parties

We do not sell or rent your Personal Data to third parties for marketing purposes. We do, however, engage third party companies and individuals to perform services on our behalf. The types of services and providers may include:

  • Order Management, Billing, and Payment processors
  • Analytics services
  • Advertising networks
  • Data management services
  • Communication services
  • Product management services
  • Customer success services Auditors

These third parties have access to your information so that they may perform these tasks on our behalf and they are prohibited by us from using or disclosing your information for any purpose other than to provide this assistance, except to the extent required by law. We may permit our service providers to use aggregate information which does not identify you or de-identified data for other purposes.

Quality control

We may monitor or record any of your telephone conversations, emails, or chats with us for quality control purposes, for purposes of training our employees, and for our own protection.

Legally required releases of information

 

We may be legally required to disclose your Personal Data if such disclosure is

 

  • required by law, or other legal process.
  • necessary to protect us from legal action or claims from third parties, including you and/or other users or visitors.
  • necessary to protect the legal rights of our company, users, visitors, employees, and affiliates.
Retaining Your Personal Data

We retain Personal Data that you provide us as long as we consider it potentially useful in contacting you about our platforms, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the data. We will delete this data from the servers at an earlier date if you so request, as described in “Reviewing, Correcting, and Removing Your Personal Data” below.

Reviewing, correcting, and removing your personal data

Upon request we will provide you with information about whether we hold any of your Personal Data. If you provide us with your Personal Data, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deleted from our records
  • To opt out of being solicited by us or third parties

To exercise any of these rights, please contact us. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

Links to other platforms

Our platforms may contain links to other platforms. These platforms are not under our control and are not subject to our privacy policy. These platforms will likely have their own privacy policies. We have no responsibility for these platforms and we provide links to these platforms solely for your convenience. You acknowledge that your use of and access to these platforms are solely at your risk. It is your responsibility to check the privacy policies of these platforms to see how they treat your Personal Data.

Protecting children’s privacy

Even though our platform is not designed for use by anyone under the age of 18, we realize that a child under the age of 18 may attempt to access our platform. We do not knowingly collect Personal Data from children under the age of 18. If you are a parent or guardian and believe that your child is using our platform, please contact us. Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our platform, we will delete his/her information within 30 days. You acknowledge that we do not verify the age of our users nor do we have any liability to do so.

Our email policy

You can always opt out of receiving further email correspondence from us. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business, or if our company files for bankruptcy.

Our security policy

We have built our platform and products using industry-standard security measures and authentication tools to protect the security of your Personal Data. We and the third parties who provide services for us, also maintain technical and physical safeguards to protect your Personal Data. We also periodically monitor our system for possible vulnerabilities and attacks, consistent with industry standards. When we collect your credit card information through our platform, we will encrypt it before it travels over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, we cannot guarantee against the loss or misuse of your Personal Data or secure data transmission over the Internet because of its nature.

We strongly urge you to protect any password you may have for our platform and to not share it with anyone. You should always log out of our platform when you finish using it, especially if you are sharing or using a computer in a public place. Please note that emails, instant messaging, and similar means of communication with other platform users, if any, are not encrypted, so you should not communicate any confidential information through these means.

Use of your credit card

You may have to provide a credit card to buy products and services from our platform. We use third-party billing services. We use our commercially reasonable efforts to make sure your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.

Questions about our privacy policy

If you have any questions about our privacy policy, please contact us using the information at the top of this privacy policy.
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